Post by account_disabled on Oct 26, 2023 11:17:09 GMT
You build the image of a solid, reliable brand that re ☞ You gain free promotion and reach new customers through word of mouth - a satisfied customer will be happy to recommend your store to others. ☞ You ensure constant traffic in your business - even if you operate in a narrow niche with a small target group, you can collect constant orders from fans of your brand. Don't create problems - complaints and returns Of course, returns and complaints cost time, energy and money - it's no fun for an e-seller.
However, if you approach them honestly and without seo expate bd a negative attitude, you can gain a lot in the eyes of your customers. Make sure the buyer feels cared for and respected. Create the simplest possible path for reporting returns and complaints , and be sure to place the rules on your store's website in an easily accessible place (e.g. in the footer). A nice gesture may also be extending the time for resignation (above the statutory days) or attaching a ready-made return form to the shipment.
The consumer does not have to use it, but the mere knowledge that you give him a choice and think about his comfort may convince him to make further purchases. However, if you accuse the buyer of problems, avoid responsibility and make it difficult to exchange or return defective products, you not only risk losing his trust and credibility. A frustrated customer can damage the reputation of your brand, effectively discourage other Internet users from using it, and even report you to the Office of Competition and Consumer Protection (UOKiK) or other institutions.
However, if you approach them honestly and without seo expate bd a negative attitude, you can gain a lot in the eyes of your customers. Make sure the buyer feels cared for and respected. Create the simplest possible path for reporting returns and complaints , and be sure to place the rules on your store's website in an easily accessible place (e.g. in the footer). A nice gesture may also be extending the time for resignation (above the statutory days) or attaching a ready-made return form to the shipment.
The consumer does not have to use it, but the mere knowledge that you give him a choice and think about his comfort may convince him to make further purchases. However, if you accuse the buyer of problems, avoid responsibility and make it difficult to exchange or return defective products, you not only risk losing his trust and credibility. A frustrated customer can damage the reputation of your brand, effectively discourage other Internet users from using it, and even report you to the Office of Competition and Consumer Protection (UOKiK) or other institutions.
